we are recruiting for the position of a night
Manager into our reputable industry
Night Manager will represent the Management
during the night. The Night Manager assists
the Front Office Manager in all aspects of the
department including but not limited to
operations, planning, budgeting, staffing and
payroll in accordance with hotel policies and
The Night Manager provides leadership and
support to all members of the Front Office and
enforces the Hotels Standards of Excellence in
all areas supervised.
NIGHT MANAGER DUTIES AND
Manage and monitor activities of all employees
in the Front Office department making sure they
adhere to the standards of excellence and to the
guidelines set in the employee handbook, hotel
policies and procedures, coaching, training and
correcting where needed.
Direct and oversee all hotel operations during
the night shift to ensure guest satisfaction and
Conduct Briefing for all staff during Night Shift.
Inform all Overnight staff of nightly activities,
group and VIP arrivals as well as special
requests and repeat guests.
Check accommodations, making sure any special
requests are carried out accordingly, greet
guests upon arrival and ensure escort to
accommodations if appropriate.
Maintain a professional and high quality service
oriented environment at all times.
Act as manager on duty for the hotel in the
absence of the Front Office Manager dealing
with complaints, problem solving, disturbances,
special requests and any other issues that may
Manage the night shift in the department
ensuring all employees perform the tasks
assigned to them and coordinate Front Office
activities with other departments.
Required to welcome our guests to the hotel in a
friendly and helpful manner, ensure that the
public areas are kept clean and tidy.
Occasionally Assist guests with their luggage, be
a point of contact for our guests, valet park
guests cars and other responsibilities to ensure
all requirements are met during our guests stay.
Must actively participate in the decision making
process on guest relocation for nights when over
capacity, execute accordingly and ensure a
smooth relocation process. This effort must be
coordinated with the Front Office Manager and/
or Manager on Duty prior to shift start.
Monitor and develop team member
performance to include, but not limited to,
providing supervision, scheduling, assigning
nightly work, conducting training, conducting
counseling and evaluations and delivering
recognition and also reward
Must be able to communicate in English writing
and speaking and other languages are
advantages. Good personality and charming is
important to be the Night Manager in the way to
represent himself on behalf of hotel
Graduates bachelor degree and/or diploma in
hotel or other related field. Computer
Knowledge and experience in MS office
Previous Front Office experience in supervisory/
management capacity in a Mid scale or Luxury
property is required.
Previous customer service and general
computer experience required. Property
Management Software experience require
Interested and qualified candidate should
forward their CV to globalinvestment299 @gmail.com or send full name, qualification mobile
no,and post applying. For