-Resolve customer complaints via phone, email, mail, or social media.
-Use telephones to reach out to customers and verify account information.
-Greet customers warmly and ascertain problem or reason for calling.
-Assist with placement of orders, refunds, or exchanges.
-Advise on company information.
-Take payment information and other pertinent information such as addresses and phone numbers.
-Place or cancel flight, and/or hotel bookings.
-Act as the company gatekeeper.
-Attempt to persuade customer to reconsider cancellation.
-Inform customer of deals and promotions.
-Sell products and services.
-Utilize computer technology to handle high call volumes.
-Close out or open call records.
-Compile reports on overall customer satisfaction.
-Read from scripts.
-Manage Company's Social Media Profiles
Requirements and Skills
-Thorough knowledge of customer service and office management
-Ability to be resourceful and proactive in dealing with issues that may arise
-Ability to organize, multitask, priorities and work under pressure
-Proficient in English (oral and written)
-Excellent knowledge of MS Office (especially Excel and Word) and Internet
-Solid communication skills both written and verbal
-Strong people and presentation skills
-Good organizational and multi-tasking abilities
-Strong phone contact handling skills and active listening
-Ability to multi-task, prioritize, and manage time effectively
-Proficient in use of Social Media tools.
Minimum Qualification Requirements
OND, HND, BSc, BEd. in any communication related discipline.
STARLYTE CONGLOMERATE is seeking a Customer Service Executive who is a multi-tasker, self-starter, excellent communicator, proactive, efficient and thinks out of the box. If this is you, then we would like to meet with you.
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. The customer service department is responsible for every customer relationship and services